Frequently asked questions

How long is the product warranty?

Nami comes with 1 year parts and labor in-home service. Kumo includes 3 years parts and labor in-home service. Our service team will work diligently to ensure that all the customers receive proper care as we believe in long term relationship.

How long will my product take to get here?

It normaly takes 3 to10 days depending on the destination.

What is the return policy?

There is a 25% flat restocking fee on all the returns. The return shipping cost as well as the original shipping cost will not be refunded. Return Merrchandise Authorization must be requested before returning the item. The return item must be in original condition and fully insured by the buyer. Any missing parts, maunals and accessories will be deducted from the final refund amount.

What is your shipping method?

We offer both white glove and threshhold delivery service.


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